FAQ

Kindly visit our ‘Contact Us’ (Link contact us words to the contact us page) page for all location addresses and contact details. Like the Multicultural spirit of the Tatva woman, we aim to support you wherever you are in the world! Our Online Sales team would be happy to assist you over phone, e-mail and WhatsApp- drop us a message anytime.

You may visit our head office in Dubai or get in touch with us over phone or email to share additional products.We presently offer some pieces from our flagship collections on this website and  are planning to add many more soon.

Please reach out to us for custom creations as part of our bespoke design service.

Of course, we proudly ship worldwide! Visit our e-commerce portal and select the jewelry you want or get in touch with us for shipping options.  

Additional duties may apply country-wise. We will confirm these with you before shipping.

We offer a bespoke design service because every Tatva woman is unique. It begins with a personalised consultation to discuss your requirements, occasion, preferences, price point, the delivery date and other necessary details. Please reach out to us for inquiries.

Absolutely! Please read our Exchange and Buyback policy.

We are very proud of our Tatva pieces and aim to look after these with the hope that they become family heirlooms. We offer lifetime free cleaning and polishing of your jewelry. Bring them in with the original bill and we will be happy to look after them.

While we have made every effort to display the size and colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as colours on many computer-monitors and screens of electronic devices vary.

We would be happy to consult for customization requests. Please reach out to us over phone or email.

Tatva jewelry is packaged in our bespoke jewelry boxes within microfiber pouches designed specially to be sent across the world. The boxes are then wrapped with love to ensure that they reach you safe and sound!

The qualities of our diamonds reflect the qualities of the women that wear them. We're passionate about ethicfaqal sourcing, exceptional quality and ensuring each and every diamond is set with precision by hand. Please read our diamond guide to see why our diamonds feel as good as they look! All gemstones used in our jewelry have been purchased from legitimate sources, and we ensure that no conflict diamonds will be knowingly sold and that we will undertake reasonable measures to help prevent the sale of conflict diamonds.

The 4Cs represent the four main characteristics of diamonds- Cut, Colour, Carat and Clarity; that are most commonly used to grade and categorize them. Please read our diamond guide to see why our diamonds feel as good as they look!

We provide a unique International Certification (GIA, IGI) for your Tatva jewelry that specifies the stone’s inherent characteristics.

We work with a rainbow of precious stones set in our beautiful diamonds. We also work with a wide range of coloured diamonds and coloured gemstones like rubies, emeralds, sapphires, etc. all of which are specified in the invoice and jewelry Certificate.

Depending on the quality and rarity of the gemstones, they are classified as precious and semi-precious gemstones. Diamonds, rubies, sapphires and emeralds are precious stones. All other gemstones are termed as semi-precious. This distinction, however, does not affect their price, as certain semi-precious stones can be more expensive than lower quality precious stones. The toe of stone used is specified in the invoice and jewelry Certificate.

We currently accept the following payment methods during checkout:

VISA debit and credit cards
MasterCard and Maestro
American Express
PayPal
Bank wire transfer

Our prices are updated monthly to reflect changes in global metal and diamond prices. Any quote sent to you is valid for 5 Working days and prices may vary during booking time.

Returns, Shipping, Taxes & Cancellations

Of course, we offer shipping to all major countries. Please get in touch with us for shipping options.  

Additional duties may apply country-wise. We will confirm these with you before shipping.

All shipped orders are fully insured and tracked using renowned and safe global courier services.

Yes, we insure all orders before shipping.

Unfortunately, we only ship your order to the shipping address. However, to avoid inconvenience, before shipping, we confirm your availability at the address provided.

Please read our Exchange and Buyback policy. (Link here)

The UAE government applies 5% VAT on jewelry items from 1 January 2018. VAT refund is available as per prevalent UAE VAT laws. For more details refer to website www.tax.gov.ar

We are very proud of our Tatva pieces and aim to look after these with the hope that they become family heirlooms.  We offer the following aftercare services with every jewelry-piece that you buy from Tatva :

- Re-sizing in case your fingers size has increased or decreased.
- Free polish and clean up to take care of the signs of wear.
- Re-setting a stone and other repairing are chargeable at our discretion.